Refund & Returns Policy (South Africa | 7-Day Window)

Effective date: 8 March 2026

We want you to feel confident shopping with Bloom and Bound. This policy explains returns, refunds, and replacements for online purchases.

1) Return window

You may request a return/refund within 7 days of delivery.

2) When returns/refunds are accepted

You may qualify for a return, replacement, or refund if:

  • You received the wrong item
  • Your item arrived damaged/leaking
  • Your order is missing items
  • The item has a manufacturing defect (verified)

3) Hygiene & safety exceptions (important)

Because our products include personal-care items (hair oil, shampoo, hair butter) and food products (herbal tea), for safety:

  • We do not accept returns of opened/used hair products, unless there is a verified defect or damage on arrival.
  • We do not accept returns of opened tea packaging.
  • If items arrive damaged, incorrect, or defective, we will replace or refund.

4) Damaged items - report time

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Photos of the damaged item
  • Photos of the outer packaging
  • Your order number

5) Return condition (where return is approved)

If a return is approved, items must be:

  • Unused and unopened
  • In original packaging where possible

6) Refund options

Depending on the case, we may offer:

  • Replacement
  • Store credit
  • Refund to original payment method

7) Refund processing

If approved, refunds are processed within 5-10 business days (bank/payment processing times may vary).

8) Shipping costs

  • If the issue is our error (wrong item, defective, damaged in transit), we cover the return shipping or send a replacement at no cost.
  • If a return is approved for other reasons (where legally applicable), original shipping fees may not be refundable.

9) Non-refundable situations

We generally cannot refund:

  • Change-of-mind purchases where the product has been opened/used
  • Items damaged due to incorrect use or storage
  • Orders with incorrect delivery details supplied by the customer
  • Natural variation in botanical products (minor differences in colour/scent/texture can occur)

10) How to request a return/refund

Email or WhatsApp:

  • Order number
  • Reason for request
  • Photos (if damaged/incorrect)

Contact:
Email: hello@bloomandbound.co.za
WhatsApp: 0638740383

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